Tips on How to Deal With Unhappy Facebook Fans

Every business can receive a bad comment on Facebook, even the best of the best need to know how to handle this type of situation to keep the good reputation of the brand. Some customers will have a simple complaint and some can be really offensive, but we have 4 tips on how to deal with unhappy Facebook Fans:

1. Respond to the complaint

It is very important that you respond to the complaint no matter what. Not responding to what the upset fan posted on your wall may create more anger and will increase the chance of getting more complaints from this fan in the future. Additionally, although this complaint may be from only one fan, if other fans see that you don’t reply to complaints it may appears as if you don’t pay attention to customers and don’t offer any customer support, which in turn harms the reputation of your brand. Do not try to delete the negative comment. Not everybody is going to have a good review of your product or service and if customers see only positive comments, they may think that you are deleting the bad ones.

2. Try to be understanding

Dealing with an upset fan is not always easy, but try to put yourself in your customer’s shoes. Don’t try to find who is at fault, apologize and find a solution.

3. Contact the customer directly

Trying to contact the customer directly can be more effective than just a reply to the wall post. Apologize, try to find a solution and be personable. If you decide to make a solution publicly, some other customers could try to create a problem to just get the special treatment so beware of your response. Consider asking the customer to remove the wall post. If you don’t feel comfortable asking this, or the customer doesn’t want to remove it even though the issue was resolved, try to express happiness in the resolution and thank them for their business directly on the post.

4. Last option

If the fan doesn’t respond after you have tried to contact them and it is evident that they are trying to just start arguments on your community wall, as a last resort you can always ban the user. Other fans in your community, along with your staff do not deserve the abuse and they always expect respect.

All customers are important and solving their issues can create more loyal fans on your Facebook Page. Our SEO team at Insurance Website Builder can help you optimize your insurance websites as well as your Facebook Page. Call us today at 1-800-383-3482 for more information.

What Should I Put on my Homepage Content?

Many insurance agents ask me what kind of information should be added to their homepage. This is a pertinent question as a website's homepage is the most important page. It sets a tone for the type of agency you are, as well as providing relevant information, such as products and services offered. A good homepage provides just enough information to grab the attention of a prospect, without giving too much information which could be a turn off. Here are a few things to remember when composing your homepage content.

What is the Goal of your website?

Answering this question will help to narrow down what to add to your homepage content. Do you want to raise awareness about your agency? Do you want to increase your agency’s web visibility? Provide easy access to your agency’s products and services? Provide insurance information, tips and tricks? Whatever the answer is, customize your content, so you achieve those goals.

In no particular order, these should be available on the homepage of your website:

• Types of products and services offered, including specialty or niche products
• Agency’s unique selling point, how do you stand out from your competitors?
• Easy access to quote forms
• Agency values, perhaps a brief history
• One or two testimonials
• Other companies you work with
• Geo-targets (cities, states) you service

On the whole, make sure that your homepage reflects your values as an insurance agent and puts your agency’s best foot forward. Incorporating all of the points above will result in naturally occurring keywords for SEO. Try not to write copy solely with SEO in my mind, which could have the effect of sounding contrived and spammy. Just have fun with it, and if it sounds interesting to you, then chances are, it'll sound interesting to a prospect too!

Insurance Website Builder provides content writing for insurance agents’ websites so give us call to create your perfect homepage, 1-800-383-3482.

Extreme Example from CopyHackers.com.

White Hat SEO & Black Hat SEO

Search Engine Optimization can be divided into two categories: methods that search engines consider “best practices”, and practices that search engines frown upon. Search engines try to lessen the effects of black hat SEO. The search engine industry and the SEO community have classified these methods as white hat SEO and black hat SEO. White hat techniques typically produce long term results and black hat practitioners, in the back of their mind, know that their sites may be de-indexed from the search engines if they’re found out.

White Hat SEO
White hat methods follow the search engines’ guidelines and do not try to trick the internet visitor or the search engine. White hat is not only about following guidelines, it’s about making sure the search engine content matches what the user will see. White hat recommendations include creating content for users, not for the search engines, and then making the content easily accessible to the search engine spiders, rather than to try to deceive the search engines.

Black Hat SEO
Black hat SEO tries to improve rankings in ways that are not approved by the search engines. One black hat technique is to use text that is the same color as the background. Another technique is to take the user to a different page than the one that was requested, a technique called cloaking.

Search engines may penalize sites they find using black hat methods. Punishments include reducing their rankings or removing the website from their index. These penalties can be implemented automatically through search engines’ algorithms or manually by review.

Our SEO team at Insurance Website Builder only uses white hat methods that will ensure your insurance websites will remain indexed in the search engines and highly ranked.